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Getting help from our team

Most answers are already in these articles. If you still need us, we are a message away.

Search the help articles first

  1. 1Tap the round Help button in the bottom corner of any page. It shows articles for the page you are on.
  2. 2Type a word in the search box, like "refund" or "voice note".
  3. 3Tap an article to read it. Tap back to return to the list.
  4. 4For the full library, open Help and support in the sidebar and stay on the Help articles tab.

Send our team a request

  1. 1Open Help and support in the sidebar.
  2. 2Tap the Contact us tab.
  3. 3Pick a topic: question, problem, billing or account.
  4. 4Describe what happened. Include the page you were on, what you tapped, and what you expected to see, for example "I tapped Send and nothing happened."
  5. 5Tap Send.

Follow up on a request

  1. 1Open Help and support and tap the My requests tab.
  2. 2Tap a request to see its status and the full conversation.
  3. 3Our replies show up here, not by email. An orange count appears next to Help and support in the sidebar when we reply.
  4. 4Type your answer at the bottom to reply in the same thread. Replying reopens a closed request.

Other ways to reach us

  • Email: support@fitforair.com
  • Phone: +1 (888) 362-2857
Tip: You can send up to 10 new requests a day. One clear request with all the details gets a faster answer than several short ones.