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Changing plans and refunds

You are in control of your plan. Everything happens in Billing.

Upgrade or downgrade

  1. 1Open Billing.
  2. 2Tap Manage subscription.
  3. 3Choose Update plan, pick the new plan and confirm.

Cancel

  1. 1Open Billing.
  2. 2Tap Manage subscription, then Cancel subscription, and confirm.
  3. 3You keep access until the end of the period you paid for.

Get a refund

  1. 1Open Billing within 48 hours of your first payment.
  2. 2Tap Refund my first payment.
  3. 3Add a short reason and confirm.
  4. 4The refund is issued instantly. Your bank may take a few days to show it.
  5. 5The button disappears after 48 hours. For anything else about a charge, send a billing request from Help and support.

If a payment fails

  1. 1You have a 48 hour grace period.
  2. 2Open Billing, tap Manage subscription and update your card.
  3. 3If it is not updated in time, paid features pause until payment goes through.